IRS admits service and security stink, deflects blame to Prez

Oh, it's perfect! OBAMACARE COMPLIANCE is the stated reason why IRS activity is partly gutted:

http://www.washingtonexaminer.com/irs-chief-blame-rotten-customer-service-data-hacks-on-obamacare/article/2583035

IRS chief: Blame rotten customer service and data hacks on Obamacare

Both cybersecurity and customer service at the Internal Revenue Service have suffered because of Obamacare, the agency's head said in remarks to Congress on Thursday.

"Congress, as I noted in my testimony, has underfunded … the Affordable Care Act," IRS Commissioner John Koskinen told a panel of the House Appropriations Committee. "That does not remove the statutory mandate we have that we have to implement the act."

Koskinen delivered his remarks in response to a question from Chairman Rep. Hal Rogers, R-Ky., who pointed out that Congress had "increased funding specifically for taxpayer services" in 2014 and 2016.

Koskinen said it didn't matter where Congress intended the money to go, explaining the agency had pulled funding for customer service and cybersecurity in order to ensure compliance with the ACA.

"As I said two years ago, at the continued level of underfunding, the things that were going to suffer were going to be enforcement, taxpayer service, and ultimately … information technology," Koskinen said.

More than eight million phone calls to the agency's customer service line went unanswered in the last filing season. Koskinen added that the agency hasn't fully funded customer service for the last "three or four years," and that about $900 million had been pulled from cybersecurity.,,...

Whoa, EIGHT MILLION CALLS to IRS "CUSTOMER SERVICE" went unanswered? That's more than 800 per working hour at 500 weeks peryear, apparently more than they're talking about! Hey -- "customer service" -- if they still insist on calling it that, it's got to be the worst record of it in any sector or corner of the global economy ever.

What better time than the present to demand what the "Service" is selling if we're its "customers"? But what other meaning do these terms have? What other entity on earth offers "customer service" if the only transaction is you giving them money for federal operations so removed from your real interests, needs and wants they might as well be on trans-Neptunian object (15760) 1992 QB1.

Just how much "security" do we have to have before we can actually feel secure again?

Etc.

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